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Currently Hiring for Network Server Technician
As a key member of our support team, this position is responsible for all aspects of the end-user support including; issue troubleshooting, administration and resolution of hardware/software installations and maintenance and supported office systems. Candidates should have hands on experience with servers, computer networks, configuration and daily operations management. Position is based in Las Vegas. Local Candidates only.
Job Duties and Responsibilities:
Responsible for first level technical support, as well as higher level troubleshooting and support
Direct interaction with end user customers to resolve local and network related issues.
Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems.
Work with other team members to rollout hardware and software upgrades; test/implement new equipment and services.
Diagnose server and desktop computer hardware problems for repair or replacement.
Analyze and resolve moderately complex PC hardware, software, system access, network and other technical issues.
Perform end user operation/procedure training and/or documentation.
Follow up with end users to ensure problems are resolved successfully and satisfactorily.
Track/document issues and escalate if appropriate.
Be able to multi-task with heavy caseload and respond to user requests in a timely fashion.
Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure proper communication at all times ensuring customer is aware of incident activity, updates and closure.
Proactively notify the Desktop Services Manager of potential issues, concerns or other problems that may impact or involve a larger group of users.
Requirements / 3 Years Minimum Experience:
Advanced knowledge of Windows Operating Systems. Server platforms necessary.
Advanced knowledge of networks, Local Area Networks (LAN) and Wide Area Networks (WAN).
Advanced knowledge Virtualization (VMware, Hyper-V, Etc.)
Experience with remote support.
Exceptional customer service support and interpersonal skills are required as well as excellent telephone etiquette.
Ability to work a flexible schedule and extended work hours as required based on current projects.
Able to work independently, take responsibility with initiative, problem solving and technical writing skills.
Ability to work with a high attention to details and documentation.
Experience with AutoTask or other helpdesk/service tracking systems a plus.
Position is based in Las Vegas, Nevada. Local candidates only.